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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from


When you visit, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you to, and information about how you interact with We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse

Additionally when you make a purchase or attempt to make a purchase through, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers,PAYPAL, APPLE PAY, AAZON PAY), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.



We use the Order Information that we collect generally to fulfill any orders placed through (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize example, by generating analytics about how our customers browse and interact with, and to assess the success of our marketing and advertising campaigns).



We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
- Facebook:
- Google:
- Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter's data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS is not intended for individuals under the age of 18 years of age.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at


How do I find my current order status? 

You can track the progress of your current order by logging in to your account here. If you do not have an account, you may create one with your order email address.

If you are still having trouble, feel free to email us with you name & order number:

How long does it take for my order to process and ship?

We have set up a system to get the freshest coffee shipped to our customers as soon as possible. We try to process orders within 48 hours, but this may vary based on shipping schedules and roasting schedules.

We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.

If you order online, we’ll send you a notification when your order has shipped.

Do you ship orders internationally? 

We currently only ship orders within the United States.

(Wholesale orders may be shipped internationally when purchased on Faire

What if I need to change my delivery address?

Shipping cost is non-refundable for returned, undeliverable, unclaimed packages and packages that are refused unless we have made a shipping error on our end.

You can change your delivery address by contacting us after an order is placed. Addresses may be changed as long as your order has not been shipped. Once your order has left our warehouse, we cannot intercept. Please note that you may incur additional shipping charges if your new delivery address is in a different delivery zone than your original address.


Can I return coffee products? 

We cannot accept returns on coffee due to its perishable nature. However, we want you to be satisfied with your coffee selection. If you aren't sipping happy, please contact us at within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

How do I return or exchange (non-coffee) Sundream merchandise?

We want your clothing to fit and your merchandise to function optimally. For all returns and exchanges, please fill out your Return/Exchange card that was placed in your shipment and return with your items within 30 days of order placement. All items must be unused in its original packaging for a full refund, less shipping and gift-wrapping charges.

Exchanges: Once we recieve your merchandise back, you will recieve store credit that can be applied to new items or a future order.

Shipping: Shipping cost is non-refundable for returned, undeliverable, unclaimed packages and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.

What if my package is missing or damaged?

If you notice your shipment is missing please contact us at so we can help you resolve the issue.

For damaged shipments, let us know within 7 days of receiving the item. If possible, please share a photo of the damaged item & box so we can pass this along to our shipping partners.


Do you have light, medium, and dark roast options? 

Generally speaking, many of our coffees may be considered a 'medium' or 'medium-light' roast. But here's the need to know... we source really high quality coffees and treat each blend as unique. Rather than roast to a specific light-dark scale, we roast each blend just enough to bring out the best qualities in each particular bean.

*See the coffee descriptions for a better idea of the roast level of each coffee.

Do you add any additional flavors? 

None of our coffee has any added flavorings. The tasting notes you see on our packaging and on our website is a way for us to best describe the inherent characteristics in each coffee.

Much like wine or beer, coffee can have many different inherent flavors based on where or when it’s grown, how it’s processed, how it’s roasted, the kind of variety, and even how it’s brewed! 

Can I get my coffee pre-ground? 

All of the coffee we offer is whole bean coffee. It’s better this way, we promise! We ship whole bean coffees because it helps maintain freshness - the second you grind coffee starts to oxidize which accelerates the aging process. Grinding your coffee fresh before each brew will give you the best possible coffee experience. 

One of the most important variables in producing a great cup of coffee is getting the grind right. Another reason we ship whole bean coffee is because we want the grind size to fit your brew method and flavor preference perfectly! (Once you grind, there’s no going back.)

* We'd be happy to help you pick out the right grinder and answer any grind questions you have. Just shoot us a note:

How long will my coffee stay fresh? 

Our bags will keep beans at peak freshness for 90 days from the roast date on your bag. We recommend that once the seal is broken, your coffee is consumed in 3 to 4 weeks. 

How do I store my coffee? 

The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer to prevent introducing any moisture to the beans (this may result in potential mold growth and degradation of the coffee).

Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.

Coffee Subscriptions

How do I modify my subscription order? 

To modify/edit your subscription orders simply login to your account. From here you can skip shipments, change your order quantity and view all upcoming deliveries.

I am going out of town, can I skip a shipment?

Yes! You can skip your next shipment without pausing or canceling your subscription. Simply login to your account. From here you can manage your shipment dates.

I want to try a new coffee, can I swap products on my subscription?

Yes! You can try new coffees in place of your current coffee selection anytime! As long as you swap your product before the next order is generated, your new coffee selection will be sent in your next shipment. There is no limit, it's fun to try new things!

Simply login to your account to manage your subscriptions.

I am going out of town, can I skip a shipment? 

Yes! You can skip your next shipment without pausing or canceling your subscription. Simply login to your account. From here you can manage your shipment dates.

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